Moving can be an exciting experience — a new home, a fresh start, maybe even a new city. But before you start dreaming about your new space, there’s one important decision to make: choosing the right moving company. Not all movers are the same. Some are professional, insured, and experienced, while others might leave you with hidden fees or broken items. Asking the right questions before hiring a mover in Melbourne can save you time, stress, and money.
In this detailed guide, we’ll walk through the most important questions to ask before you hire a moving company — and explain why each one matters.
1. Are You a Licensed and Insured Moving Company?
This should always be your first question. A licensed and insured moving company means you’re dealing with professionals who meet Australian standards for safety and reliability.
Why it matters: If a mover isn’t licensed, there’s no guarantee they’ll handle your belongings properly. Insurance ensures that if something gets damaged during the move, you’re protected.
Pro tip: Always ask for their Australian Business Number (ABN) and details of their liability insurance. A trustworthy company will share these without hesitation.
2. How Long Have You Been in the Moving Business?
Experience matters a lot when it comes to moving — especially in a busy city like Melbourne, where parking, traffic, and narrow streets can complicate a move.
Why it matters: An experienced mover knows how to handle challenges like staircases, delicate furniture, or last-minute changes.
Example: Movers who’ve been around for several years are likely to have handled every kind of move — from small apartments in Carlton to large family homes in Dandenong.
3. What Services Do You Offer?
Not all moves are the same. Some people just need transportation, while others want full-service moving, including packing, unpacking, and furniture assembly.
Common services include:
Packing and unpacking
Local and interstate moves
Furniture removal
Office relocation
Storage solutions
Specialty moving (pianos, antiques, etc.)
Ask about what’s included in their quote so you’re not surprised later.
4. Can You Provide a Detailed Quote or Estimate?
One of the most important things to clarify before hiring movers is the cost. Many people make the mistake of going with the cheapest quote, only to discover hidden fees later.
Why it matters: A professional moving company will inspect your home or ask detailed questions before giving a quote. This ensures accuracy and transparency.
Ask about:
Hourly rates vs. fixed rates
Extra fees (for stairs, heavy items, or long distances)
Fuel or toll charges
GST inclusion
Pro tip: Always get the quote in writing before confirming your booking.
5. Do You Charge Extra for Weekends or Holidays?
In Melbourne, many people prefer moving on weekends — it’s convenient and doesn’t require taking time off work. However, some movers charge extra for weekend or public holiday bookings.
Why it matters: Knowing this upfront helps you plan your budget and choose the most cost-effective day for your move.
Example: Some companies, like Best Ozi Movers in Melbourne, offer flexible pricing and affordable weekend options — making it easier to move when it suits you.
6. What Kind of Equipment and Vehicles Do You Use?
Reliable movers should have clean, well-maintained vehicles and proper equipment like trolleys, straps, and blankets to protect your belongings.
Why it matters: The quality of the equipment directly affects how safely your furniture and boxes are handled.
Ask about:
Size and type of trucks available
Moving tools (dollies, straps, furniture pads)
Special equipment for fragile or bulky items
This question also gives you an idea of the company’s professionalism.
7. How Do You Handle Fragile or Special Items?
If you have antiques, artwork, glass tables, or pianos, these require special handling.
Why it matters: Not every mover has experience dealing with delicate items. A professional company will have special packing materials and trained staff for such moves.
Ask about:
How they pack and transport fragile goods
Whether they use special wrapping materials
If they offer insurance for specific high-value items
8. Can You Provide References or Customer Reviews?
Reviews tell you more than any advertisement ever will. Always check online platforms like Google Reviews or Facebook for feedback from past clients.
Why it matters: Consistent positive reviews are a good sign of reliability and professionalism.
Pro tip: Ask the company for references from previous clients — especially for moves similar to yours (like a 3-bedroom home or an interstate move).
9. What Happens If Something Gets Damaged or Lost?
Even with the best care, accidents can happen during a move. You should know how the company handles claims.
Ask about:
What kind of insurance coverage they offer
The claim process in case of damage or loss
Timeframe for reporting an issue
A reputable company will clearly explain their damage policy and offer fair compensation if needed.
10. Do You Require a Deposit?
Many companies ask for a small deposit to confirm your booking. However, be cautious if they demand a large upfront payment.
Why it matters: A reasonable deposit (10–20%) is normal. Avoid companies asking for full payment before the move.
Pro tip: Always use traceable payment methods like bank transfer or card, not cash.
11. What Is Your Cancellation or Rescheduling Policy?
Sometimes, moving dates change unexpectedly. Knowing the company’s flexibility can help you avoid extra costs.
Ask about:
How much notice is required to cancel or reschedule
Whether there’s a fee for changing dates
If they offer refunds for canceled bookings
Professional movers are usually flexible and understanding about such situations.
12. Will You Do a Pre-Move Inspection?
A pre-move inspection helps the company give an accurate quote and plan logistics like truck size and number of movers.
Why it matters: Without an inspection, you might face surprise costs or delays on moving day.
Pro tip: A reliable company will either visit your home or ask for photos/videos before quoting.
13. How Do You Ensure Safety During the Move?
Safety should be a top priority — for your belongings and the moving crew.
Ask about:
Staff training and safety procedures
Use of protective gear and moving tools
Handling of heavy or oversized items
Companies that take safety seriously will always have clear protocols in place.
14. How Do You Handle Delays or Unexpected Issues?
Melbourne traffic, bad weather, or building access problems can cause delays. A good moving company should have contingency plans.
Ask about:
What happens if the move takes longer than expected
Whether extra time costs more
How they handle parking or access issues
Transparency is key — you should never be left wondering why the move took longer or cost more than agreed.
15. Do You Offer Packing Supplies or Services?
Packing can take a lot of time and effort. Some moving companies offer packing services or sell moving boxes and supplies.
Why it matters: Buying boxes and supplies from the movers can save you multiple trips to the store.
Ask about:
Types of boxes available
Cost of packing services
Whether they can pack fragile or bulky items
If you’re short on time, a full-service mover can handle everything — from packing to unpacking.
Final Thoughts
Choosing the right moving company doesn’t have to be stressful — it just takes a little research and the right questions. When you ask these 15 key questions, you’ll get a clear picture of who you’re dealing with and can make a confident decision.
A professional, transparent, and well-reviewed company will always take the time to answer your questions honestly.
Are You Looking for Professional Moving Services in Melbourne?
If you’re planning a move in or from Melbourne, trust Best Ozi Movers in Melbourne — your friendly, reliable, and affordable moving experts.
From packing to transportation, we handle it all with care and professionalism.
Contact us today and enjoy a stress-free moving experience from start to finish.
FAQ’s About Questions to Ask Before Hiring a Mover
1. When should I start looking for movers before my move date?
Ideally, start researching movers 4–6 weeks before your planned move. This gives you time to compare quotes and secure your preferred date.
2. How do I know if a moving company is trustworthy?
Check for proper licensing, insurance, and positive customer reviews. Avoid movers with no physical address or unclear payment terms.
3. What’s the best way to compare moving quotes?
Get written estimates from at least three companies. Compare what’s included — like packing, fuel, or insurance — not just the total price.
4. Should I tip movers in Melbourne?
Tipping isn’t required but appreciated. If your movers go above and beyond, a small tip or thank-you gesture is a nice way to show appreciation.
5. Can movers help with packing and unpacking?
Yes! Many companies, including Best Ozi Movers, offer full packing and unpacking services to save you time and stress.